09May
I was chatting with my colleague Johann the other day, and we were trying to define what consent truly means. During that conversation, he equated online consent to the in-store shopping experience, explaining how…
All posts by admin.
07May
FH’s CEO, Mr. Ricardo Fachin, in an exclusive interview, provided valuable insights to both the business process and software market, and to professionals who want to endeavor on the technology sector, and those who want…
04May
We are entering the era of the machine learning enterprise, in which this subset of artificial intelligence (AI) capabilities will revolutionize operating models, shake up staffing methods, upend business models, and potentially alter the nature…
26Apr
Rivers of digital ink have been spilled on the new opportunities of artificial intelligence and machine learning. A lot of the coverage has been thought-provoking pieces on the long-term possibilities for “cognitive computing,” which allows…
24Apr
More shoppers worldwide are shopping on mobile devices and online marketplaces, according to a UPS and comScore study of online shoppers. An increasing number of global consumers are shopping on smartphones, on online marketplaces and…
20Apr
A new study from SAP sends this message to the business community about blockchain: It’s time to get real. The distributed ledger technology blockchain is in the early stages of an adoption cycle where its…
19Apr
Sompo Seguros needed a strategic partner to optimize the productivity of its tax and accounting department and the delivery of obligations to the Treasury, by integrating and automating processes. Sompo Seguros is a Sompo Holdings…
13Apr
“Customer service is the way to change your customer experience.” I lost count of the number of times I heard people saying that at Customer Contact Week (CCW) Europe, an event that attracted dozens of…
11Apr
Technology is already more advanced than humans in some areas. But how can businesses benefit from this? One term you frequently hear in this context is artificial intelligence (AI). Machine learning is a form of…
05Apr
Digitization is changing our world and our customer’s experience expectations. It’s expected that by 2020, IoT devices will increase from 6.4 billion to more than 50 billion. This pervasiveness of technology means many more data points…