10May
So much has changed in our digital landscape in recent years. In what started as a quest to capture data and get a view of how the business is performing has become a platform for…
Category Archives for Technology – News
09May
I was chatting with my colleague Johann the other day, and we were trying to define what consent truly means. During that conversation, he equated online consent to the in-store shopping experience, explaining how…
07May
FH’s CEO, Mr. Ricardo Fachin, in an exclusive interview, provided valuable insights to both the business process and software market, and to professionals who want to endeavor on the technology sector, and those who want…
04May
We are entering the era of the machine learning enterprise, in which this subset of artificial intelligence (AI) capabilities will revolutionize operating models, shake up staffing methods, upend business models, and potentially alter the nature…
24Apr
More shoppers worldwide are shopping on mobile devices and online marketplaces, according to a UPS and comScore study of online shoppers. An increasing number of global consumers are shopping on smartphones, on online marketplaces and…
20Apr
A new study from SAP sends this message to the business community about blockchain: It’s time to get real. The distributed ledger technology blockchain is in the early stages of an adoption cycle where its…
13Apr
“Customer service is the way to change your customer experience.” I lost count of the number of times I heard people saying that at Customer Contact Week (CCW) Europe, an event that attracted dozens of…
05Apr
Digitization is changing our world and our customer’s experience expectations. It’s expected that by 2020, IoT devices will increase from 6.4 billion to more than 50 billion. This pervasiveness of technology means many more data points…
28Mar
Technology: First we held it, then we wore it. And now? We don’t even have to touch it. Voice-activated technology is here, and it’s influencing every facet of our lives. Gone are the days of…
15Mar
The cartoon of business-to-business (B2B) buyers depicts gray-haired executives and purchasing agents in meetings, on the phone and lunching with their vendors. Conversations focus mainly on negotiating price and payment terms. But along with fax…