20Apr
A new study from SAP sends this message to the business community about blockchain: It’s time to get real. The distributed ledger technology blockchain is in the early stages of an adoption cycle where its…
Category Archives for Utilities – News
13Apr
“Customer service is the way to change your customer experience.” I lost count of the number of times I heard people saying that at Customer Contact Week (CCW) Europe, an event that attracted dozens of…
05Apr
Digitization is changing our world and our customer’s experience expectations. It’s expected that by 2020, IoT devices will increase from 6.4 billion to more than 50 billion. This pervasiveness of technology means many more data points…
02Apr
Ask any tech pundit, and you’ll doubtless hear without hesitation that the cloud should be your top IT priority. Wherever you may be with your deployment strategy right now, everyone’s pretty sure that we’ll soon…
19Mar
What if you had a colleague who would take care of all the dull, routine tasks without complaining? A colleague who lets you do interesting and challenging tasks, helps you solve them, then happily lets…
15Mar
The cartoon of business-to-business (B2B) buyers depicts gray-haired executives and purchasing agents in meetings, on the phone and lunching with their vendors. Conversations focus mainly on negotiating price and payment terms. But along with fax…
12Mar
With cloud computing now considered mainstream, more and more organizations are embracing cloud ERP (public and private) to drive enterprise-wide innovation to improve customer relationships while delivering operational efficiencies. This trend is set to continue, with analysts…
05Mar
This year’s winter Olympics have featured the performance of two female athletes who ended up with two very different outcomes. The British speed skater Elise Christie experienced a bad crash in one of the final…
01Mar
I finally experienced my first tandem skydive, after overcoming procrastination based on fear of the unknown and of failure. Indeed, the experience was out of this world. What made it life-changing for me was not…
28Feb
The voice shopping market is expected to grow from $2 billion today to $40 billion by 2022, according to a new survey of 1,500 owners of smart speaker like Google Home and Amazon Echo in…