I was chatting with my colleague Johann the other day, and we were trying to define what consent truly means. During that conversation, he equated online consent to the in-store shopping experience, explaining how strange it would be to walk into a store that you’ve never previously visited and discover that the sales associate […]

FH’s CEO, Mr. Ricardo Fachin, in an exclusive interview, provided valuable insights to both the business process and software market, and to professionals who want to endeavor on the technology sector, and those who want to work in it, such as our consultants! Fachin has managed to make tangible the core of FH, its products, […]

We are entering the era of the machine learning enterprise, in which this subset of artificial intelligence (AI) capabilities will revolutionize operating models, shake up staffing methods, upend business models, and potentially alter the nature of competition itself. The adoption of machine learning capabilities will be limited only by an organization’s ability to change – […]

Rivers of digital ink have been spilled on the new opportunities of artificial intelligence and machine learning. A lot of the coverage has been thought-provoking pieces on the long-term possibilities for “cognitive computing,” which allows computers to reason and simulate human thought processes. In the meantime, robust machine learning algorithms are proving their worth in […]

More shoppers worldwide are shopping on mobile devices and online marketplaces, according to a UPS and comScore study of online shoppers. An increasing number of global consumers are shopping on smartphones, on online marketplaces and internationally, a new study finds. Smartphone shopping has increased across all regions since 2015, according to “The UPS Pulse of […]

A new study from SAP sends this message to the business community about blockchain: It’s time to get real. The distributed ledger technology blockchain is in the early stages of an adoption cycle where its vast potential is coupled with hype and skepticism. The latest Gartner Hype Cycle for Emerging Technology places blockchain at its “Peak of […]

Sompo Seguros needed a strategic partner to optimize the productivity of its tax and accounting department and the delivery of obligations to the Treasury, by integrating and automating processes. Sompo Seguros is a Sompo Holdings Group company, one of the largest insurance groups in the world, founded in Japan for more than 128 years. In […]

“Customer service is the way to change your customer experience.” I lost count of the number of times I heard people saying that at Customer Contact Week (CCW) Europe, an event that attracted dozens of the world’s most influential customer service experts. Customer service is now involved much earlier in the customer journey, not just […]

Technology is already more advanced than humans in some areas. But how can businesses benefit from this? One term you frequently hear in this context is artificial intelligence (AI). Machine learning is a form of AI which is already being used by many businesses. In this article, we answer some of the most important questions […]

Digitization is changing our world and our customer’s experience expectations. It’s expected that by 2020, IoT devices will increase from 6.4 billion to more than 50 billion. This pervasiveness of technology means many more data points are available from every customer or prospect. It’s expected that as these available data points grow, so will customer expectations. […]