The voice shopping market is expected to grow from $2 billion today to $40 billion by 2022, according to a new survey of 1,500 owners of smart speaker like Google Home and Amazon Echo in the United States. The survey was conducted by OC&C Strategy Consultants in December 2017 and released today. AI assistants are spreading to […]

The digital economy is a data economy. Companies that survive and thrive today know how to leverage their data for analytics and actionable business insights. These insights can be used to improve customer experiences, reduce costs, or even drive new business models that disrupt industries and displace the competition. But more than ever, the data […]

In today’s business climate, your company must move faster and adapt to customers’ changing expectations with more agility than ever before. That means understanding and staying on top of trends and figuring out how to use them to your advantage. The most practical way to do this on a continual basis is to get on […]

The Renaissance was a period of renewal and passion, with the invention of the Gutenberg printing press allowing citizens to communicate quickly to a wide audience. Today, technology is driving fast, sweeping changes across the globe, altering the way business is done while taking unprecedented leaps forward at a breakneck pace. Within any period of renaissance, […]

You’ve seen them spread throughout the consumer world in the form of Amazon Echo, Google Home, and others. Now, voice-activated digital assistants are coming to your office. The announcement of Alexa for Business late last year and the voice assistant takeover we saw at CES last month show us that to power today’s evolving business setting, we need to […]

Only one-half of manufacturers and brands currently have e-commerce web sites. In today’s digital-centric world, what could possibly be the cause of this? E-commerce best practices have been well understood for over fifteen years, capital costs of e-commerce systems have come down dramatically, and over 90% of business buyers – and just about every single […]

These days, there are many Webinars, white papers, and so on relating to digital transformation. And most of them refer to supply chain or finance. But what about governance, risk, and compliance? In a blog I wrote in 2016, I suggested a few potential scenarios. Some are now mainstream … but I have to admit […]

How much does customer service matter? Well, an estimated $62 billion in retail revenue is lost due to poor customer service, and while 80% of companies believe they are providing outstanding service, only 8% of consumers believe they are receiving good customer service. Why, in 2018, are retailers not taking customers seriously? One of my own customer […]

2018 at the SAP Co-Innovation Lab in Silicon Valley is off to a roaring start, with three of its projects heavily focused on the topic of artificial intelligence. This project work spans machine learning, cognitive computing, computer vision, and even touches the realms of computer vision and natural-language processing. For our lab, we began digging […]

The latest SAP S/4HANA Cloud update is now available. We’re pleased to announce more intelligent functionality in machine learning, in-memory analytics, in-context collaboration, and much more. New features will bring impact to the entire enterprise, including all-new abilities for finance, procurement, sales, manufacturing, and professional services. Here’s how your feedback shaped this release and the next generation […]