SAP COMMERCE CLOUD – FH International ENG

Living the digital revolution means having a different purchase expectation every day. Those who don’t break physical boundaries and don’t map this behavior will lag behind. It isn’t enough to have a simple e-commerce platform, you need to have a multichannel solution.

Innovation happens all the time. Countless digital channels and social networks have emerged, but basically what consumers expect is a single, immediate and consistent experience, across all channels. Customer experience management requires tools that enable dynamic engagement, of sophisticated content.

B2B and B2C customers have different corporate interests, but very similar purchasing expectations. You need to identify each buyer’s profile, analyze their purchase history, make the best product/service recommendation and offer the best deals related to each customer’s profile. Offer, with SAP Commerce Cloud, the best B2C customer shopping experience to B2B customers.

Recognized by SAP as the Best SAP Partner in 2016 in the SAP Hybris category, FH has earned the SAP Recognized Expertise seal for SAP Commerce Cloud, which proves its expertise and officially makes it a specialist in SAP Commerce Cloud (SAP Hybris).

Innovate your sales operations, be a pioneer in your segment and provide incredible experiences to your customers.

Still in doubt? Click here and talk to an expert!

Conheça alguns Cases de Sucesso da FH

Vídeos

Notícias

How to provide a five-star customer experience

According to The Future of Commerce, customers view experiences in surprisingly simple terms: everything can be boiled down to a five-star rating system! It’s an effective and concise way to sum up a single interaction with a [...]

How to increase the performance of your e-commerce?

Those who work with e-commerce face obstacles that go beyond knowledge and require technology to make secure and assertive decisions. But in this article you will know all the possibilities that FH offers to increase [...]

FH is elected best partner VAR SAP C/4HANA of Brazil

Last Wednesday (February 13), SAP Brasil PKOM 2019 - Partner Kick-Off Meeting was held in São Leopoldo, Rio Grande do Sul. The event, which takes place annually and brings together partners and top executives from SAP Brazil [...]

Goodbye to European geoblocking in E-commerce

All those people who carry out their purchases online are in luck: the European Council has reached an agreement to ban unjustified geoblocking between Member States, as published by the digital newspaper Ecommerce News [...]

FH: Committing for growth in Spain and Europe

Computer World, international acclaimed journal in the areas of IT and communication, has released the past October 16th, news about the international expansion of FH, highlighting the commitment of the company in the [...]

An intelligent sales organization is not an option – it’s an imperative

We all know that AI can help you improvise your buyer’s journey, and in today’s market, AI is no longer an option – it’s a necessity to remain competitive. Early adopters of AI are using it as an assistant or [...]

What's behind Amazon's powerful pricing strategy on Prime Day?

On July 21, Emilio Osete participated in an interview for Vozpópuli about the exclusive event for Premium clients organized by Amazon, Prime Day. Prime Day is the most important day for Amazon Premium customers, a day [...]

Make customer connections simpler, not more complicated, with Commerce Cloud

Consumers today want the ability to start a sale anywhere and end a sale anywhere. As mobile devices have made it easier than ever for people to access the internet, consumers today often switch back and forth between online [...]

3 Keys To Driving Customer Experience Into Your Digital Transformation

In the past month, we discussed the pillars of the digital transformation—shifting our focus from technology to the behaviors that drive the digital transformation. I believe that the complete transformation is [...]

SAP C/4HANA: The Customer Experience Revolution

By Alex Atzberger, President, SAP Customer Experience Today marks an important day for enterprises and their customers. SAP is launching SAP C/4HANA, our new customer experience suite. We are putting a stake in the Customer [...]

E-commerce alert! How non-functional requirements impact user experience

Though many people may not have even heard of an NFR (Non-Functional Requirement), NFRs are among the most important things to define when building the specification for an e-commerce platform, as most have a direct impact on [...]

Special Interview with Mr. Ricardo Fachin, FH's CEO

FH's CEO, Mr. Ricardo Fachin, in an exclusive interview, provided valuable insights to both the business process and software market, and to professionals who want to endeavor on the technology sector, and those who want to [...]

How Digital Natives Are Changing B2B Purchasing

The cartoon of business-to-business (B2B) buyers depicts gray-haired executives and purchasing agents in meetings, on the phone and lunching with their vendors. Conversations focus mainly on negotiating price and payment [...]

Customer experience: Don’t lose it in the last mile

This year’s winter Olympics have featured the performance of two female athletes who ended up with two very different outcomes. The British speed skater Elise Christie experienced a bad crash in one of the final races, [...]

Voice shopping may hit $40 billion by 2022 in the U.S. alone

The voice shopping market is expected to grow from $2 billion today to $40 billion by 2022, according to a new survey of 1,500 owners of smart speaker like Google Home and Amazon Echo in the United States. The survey [...]

B2B execs: 2018 is the year to deploy e-commerce, before it is too late

Only one-half of manufacturers and brands currently have e-commerce web sites. In today’s digital-centric world, what could possibly be the cause of this? E-commerce best practices have been well understood for over fifteen [...]

What’s love got to do with it? Why consumers love or leave brands

How much does customer service matter? Well, an estimated $62 billion in retail revenue is lost due to poor customer service, and while 80% of companies believe they are providing outstanding service, only 8% of [...]