So much has changed in our digital landscape in recent years. In what started as a quest to capture data and get a view of how the business is performing has become a platform for…
A new study from SAP sends this message to the business community about blockchain: It’s time to get real. The distributed ledger technology blockchain is in the early stages of an adoption cycle where its…
“Customer service is the way to change your customer experience.” I lost count of the number of times I heard people saying that at Customer Contact Week (CCW) Europe, an event that attracted dozens of…
Ask any tech pundit, and you’ll doubtless hear without hesitation that the cloud should be your top IT priority. Wherever you may be with your deployment strategy right now, everyone’s pretty sure that we’ll soon…
The cartoon of business-to-business (B2B) buyers depicts gray-haired executives and purchasing agents in meetings, on the phone and lunching with their vendors. Conversations focus mainly on negotiating price and payment terms. But along with fax…
With cloud computing now considered mainstream, more and more organizations are embracing cloud ERP (public and private) to drive enterprise-wide innovation to improve customer relationships while delivering operational efficiencies. This trend is set to continue, with analysts…
During meetings with our partners in Singapore recently, the head of one practice reminded me that the world of agriculture and emerging technologies – such as the Internet of Things, machine learning, artificial intelligence, blockchain, drone imagery,…
I finally experienced my first tandem skydive, after overcoming procrastination based on fear of the unknown and of failure. Indeed, the experience was out of this world. What made it life-changing for me was not…
The digital economy is a data economy. Companies that survive and thrive today know how to leverage their data for analytics and actionable business insights. These insights can be used to improve customer experiences, reduce…
In today’s business climate, your company must move faster and adapt to customers’ changing expectations with more agility than ever before. That means understanding and staying on top of trends and figuring out how to…