A new study from SAP sends this message to the business community about blockchain: It’s time to get real. The distributed ledger technology blockchain is in the early stages of an adoption cycle where its…
“Customer service is the way to change your customer experience.” I lost count of the number of times I heard people saying that at Customer Contact Week (CCW) Europe, an event that attracted dozens of…
Technology is already more advanced than humans in some areas. But how can businesses benefit from this? One term you frequently hear in this context is artificial intelligence (AI). Machine learning is a form of…
Digitization is changing our world and our customer’s experience expectations. It’s expected that by 2020, IoT devices will increase from 6.4 billion to more than 50 billion. This pervasiveness of technology means many more data points…
Ask any tech pundit, and you’ll doubtless hear without hesitation that the cloud should be your top IT priority. Wherever you may be with your deployment strategy right now, everyone’s pretty sure that we’ll soon…
What if you had a colleague who would take care of all the dull, routine tasks without complaining? A colleague who lets you do interesting and challenging tasks, helps you solve them, then happily lets…
I finally experienced my first tandem skydive, after overcoming procrastination based on fear of the unknown and of failure. Indeed, the experience was out of this world. What made it life-changing for me was not…
The digital economy is a data economy. Companies that survive and thrive today know how to leverage their data for analytics and actionable business insights. These insights can be used to improve customer experiences, reduce…
In today’s business climate, your company must move faster and adapt to customers’ changing expectations with more agility than ever before. That means understanding and staying on top of trends and figuring out how to…
The Renaissance was a period of renewal and passion, with the invention of the Gutenberg printing press allowing citizens to communicate quickly to a wide audience. Today, technology is driving fast, sweeping changes across the globe,…