15Feb
How much does customer service matter? Well, an estimated $62 billion in retail revenue is lost due to poor customer service, and while 80% of companies believe they are providing outstanding service, only 8% of consumers believe…
Category Archives for Manufacturing – News
14Feb
2018 at the SAP Co-Innovation Lab in Silicon Valley is off to a roaring start, with three of its projects heavily focused on the topic of artificial intelligence. This project work spans machine learning, cognitive…
09Feb
The latest SAP S/4HANA Cloud update is now available. We’re pleased to announce more intelligent functionality in machine learning, in-memory analytics, in-context collaboration, and much more. New features will bring impact to the entire enterprise, including all-new…
06Feb
Global enterprises will spend more than $7 trillion dollars in the next four years as they struggle to modernize, build a global technology foundation for growth, and support simple, secure, and reliable access to data and…
05Feb
At first glance, the artificial intelligence industry seems to be on fire, with tons of consumer demand and ample investor interest. In fact, VC investment in AI startups rose from $3.2 billion in 2014 to…
31Jan
Investing in intelligent cloud ERP today can enable organizations to achieve the technology baseline needed to compete against today’s fast-changing market pressures. Deloitte’s research on enterprise tech trends confirms that a standardized, flexible architecture can allow IT…
26Jan
As a boy growing up in Hong Kong, I often joined my father on business meetings. These meetings typically took place in restaurants in Kowloon, loud, crowded, and smoky, where deals were sealed over rice…
24Jan
People are concerned about robots. Ever since a computer system defeated chess champion Gary Kasparov 20 years ago, public perceptions of progress in artificial intelligence (AI) research have been defined in terms of high-profile competitions…
19Jan
Where is your company on this continuum of sales digital transformation? After writing about, speaking about, and advising clients on this topic for more than two and a half years, I believe we have crossed…
08Jan
Experts met recently at the SAP Innovation Center in Potsdam to weigh in on the future of work. Predicting the future is risky business. You never really know if you are going to get it…